Service Management and Design

Service Management and Design

Service Management and Design


Services – and how they are designed and managed across the public and private sectors – are vital to the future of economies and societies across the globe. This innovative new programme integrates service management and service design in the context of a data-driven society, and is taught by academic experts from management, design and data-related fields. It is for those who plan to build careers in service-related areas across the private, public and third sectors.

This distinctive programme considers service management and service design as part of an integrated whole. We cannot design services without understanding how they are to be delivered and managed, and we cannot manage services without understanding how and why they have been designed. Working from this perspective you will develop an engaged and critical understanding of service management and service design that will underpin your career development.

This programme is available full-time over one year, or part-time over two or three years. You can register for a full MSc, a Postgraduate Diploma or Postgraduate Certificate.

Our teaching model allows students to choose to study either online or on-campus at the level of each individual course they take. The only exceptions are international students coming to Edinburgh on a study visa, who are required to take all their courses on-campus due to immigration restrictions.

If you are planning to study mostly or completely on-campus follow the ‘Find out more and apply to study on-campus’ link below. For those planning to to study mostly online, follow the ‘Find out more about online study’ link. Applications to study online will open early in 2022.

All students – with the exception of those on study visas – will be able to combine modes once they begin their studies at EFI.

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